ORDERS, SHIPPING & REFUND POLICY

All sales are final.
Please review your order carefully before completing your purchase, as we do not offer returns, refunds, or exchanges once an order has been placed.

If you experience an issue with your order—such as receiving a defective, damaged, or incorrect item—please submit a request through our Contact Us form on the website. Our team will review the issue and assist you accordingly.

Damages or Order Issues

If your item arrives damaged or you receive the wrong product, please reach out immediately through the Contact Us form with your order number and clear photos of the issue. We will evaluate the situation and work to make it right.

Non-Returnable Items

Due to the nature of our products, we do not accept returns or exchanges for any reason, including but not limited to:

  • Incorrect size or color orders

  • Change of mind

  • Sale items or gift cards

  • Personalized or custom merchandise

  • Apparel or accessories that have been worn, washed, or altered

European Union Customers

For orders shipped into the EU, certain consumer rights may apply. However, items must still be in their original, unused condition with tags attached. Please submit any concerns using the Contact Us form, and our team will provide guidance based on your specific situation.

ORDERS & SHIPPING

PROCESSING TIME

Every order placed through the LAVIDERIC store — including all clothing purchases — is made to order specifically for each customer.
Because of this:

  • Please allow up to 2 weeks for order processing.

  • Orders are typically fulfilled and shipped within 2–5 weeks.

  • All products go through a rigorous quality screening to ensure they meet our standards before shipping.

We deeply appreciate your patience and support. This made-to-order model allows us to deliver pieces that feel personal, intentional, and high-quality for every customer.

SHIPPING TIME

Once your order has been processed, it will ship within:

  • 2–4 business weeks, depending on item type and production requirements.

Tracking information will be provided once your order has shipped.

ORDERS

WHEN WILL MY ACCOUNT BE CHARGED?

All orders placed on our store are immediately charged in full at checkout.
Some banks may show a pending authorization hold for up to 7 business days until the charge fully processes.
If this hold does not drop after that window or if you suspect a billing error, please use the Contact Us form.

CHARGES FOR PRE-ORDER ITEMS

You will be charged immediately for your entire order, including pre-order items. This guarantees your pre-order reservation.

CAN I CANCEL OR CHANGE MY ORDER?

Depending on where your order is in the process, we may be able to:

  • Update your shipping address

  • Adjust quantity

  • Cancel the order

To request changes, please submit a message through the Contact Us form.
Sizes and item swaps cannot be changed once the order is placed.

After your request is reviewed, a team member will notify you whether the update could be processed.

Please keep in mind: All orders follow our Return Policy.

CAN I PLACE AN ORDER BY PHONE?

At this time, all orders must be placed directly through our website.
If you experience issues checking out, please use the Contact Us form for assistance.

CAN I GET A DIFFERENT SIZE OR COLOR NOT SHOWN ONLINE?

If a size, color, or variant is not visible on the website, it is not currently available.

SALES TAX

Sales tax is applied to all domestic orders based on state-specific laws.

DAMAGED, INCORRECT, OR MISSING ITEMS

MY ORDER ARRIVED DAMAGED OR INCORRECT — WHAT DO I DO?

Please submit a message through the Contact Us form as soon as possible.
Include photos, as they are required to verify the issue.

After reviewing the photos:

  • We will email you a return label.

  • Once the item is received, we will ship a replacement or issue a refund if the item is out of stock.

We are unable to replace or refund items that have been worn, washed, or used.
Issues must be reported within 30 days of receiving your order.

MY ORDER ARRIVED INCOMPLETE

Please contact us through the form immediately with details of which items are missing.

Refunds or reshipments for missing items are available within 30 days of delivery.

ITEM APPEARS DIFFERENT THAN THE PHOTO

We work carefully to represent designs, colors, and descriptions accurately.
However, pre-order photos may differ slightly from final production to ensure product quality.

If you believe you received an item that significantly differs from the listing, please submit:

  • A message via the Contact Us form

  • Clear photos of the item

Our team will review and assist.

DIGITAL DOWNLOADS

ACCESSING YOUR DIGITAL FILES

iOS Devices:
You must download files on a computer first, then transfer them to your device. iOS does not allow direct MP3 downloads.

Android Devices:

  • Click “Download”

  • Open your Downloads folder

  • Tap “Extract All”

  • Once extracted, files will appear in MP3 format

  • Open with your phone’s music app

Desktop:

  • Open the .zip folder

  • Click “Extract All”

  • Move the MP3 files to your preferred location or device

REFUNDS FOR DIGITAL PURCHASES

All digital music sales are final and non-refundable.
We cannot refund the portion of any order containing digital files.

If you cannot access your music, contact us — we’ll help you retrieve your files.

INTERNATIONAL AVAILABILITY

Due to copyright restrictions, digital downloads are not available outside the U.S. unless otherwise noted.

LIMITED EDITION ITEMS

If a limited edition order is returned to our warehouse due to a shipping error:

  • We will contact you for an updated address.

  • If we do not receive a response within 5 business days, we reserve the right to refund your order.

DISCOUNTS

Unless specified otherwise, prices already include discounts.
Discounts do not apply to:

  • Prior purchases

  • Taxes

  • Shipping

  • Gift cards

  • Out-of-stock items

Promotions have no cash value and cannot be transferred or combined unless clearly stated.