FAQ's

Q: What products do you offer?

A: We offer high-quality, made-to-order unisex T-shirts, hoodies, pants, and other apparel pieces designed for everyday comfort, versatility, and long-lasting style. Every item is crafted individually for each customer under the LAVIEDEERIC brand.

Q: Are your products truly unisex?

A: Yes. All LAVIEDEERIC apparel is designed to fit all genders comfortably. Fit may vary depending on preference, so please refer to our Size Guide for the best match.

Q: How do I choose the right size?

A: Each product page includes a detailed Size Guide. If you’re between sizes, we generally recommend sizing up for a more relaxed fit.

Q: What materials do you use?

A: Our apparel is made using soft, durable, breathable fabrics selected for everyday wear and long-term comfort. Materials vary by product but all go through a rigorous quality check before shipping.

Q: How long will shipping take?

A: Because every item is made to order, please allow:

  • Up to 2 weeks for processing, and

  • 2–5 weeks total fulfillment time before your order ships.

Once your order ships, you’ll receive tracking information.
This made-to-order system ensures the best quality and attention to detail for every LAVIEDEERIC customer.

Q: Can I change or cancel my order after placing it?

A: Order adjustments depend on where your order is in the production process. If possible, we may be able to update your shipping address, adjust quantity, or cancel your order — but size changes and item swaps cannot be made.

Submit any requests through our Contact Form immediately.
Please note: All orders follow our Return & Refund policies.

Q: What is your return policy?

A: All sales are final.
Because every LAVIEDEERIC item is made individually for each order, we do not accept returns, refunds, or exchanges.

If your item arrives damaged or incorrect, please submit a ticket through the Contact Form with your order number and photos, and our team will assist you.

Q: What if my item arrives damaged or incorrect?

A: If you receive a damaged, defective, or incorrect item, contact us through the Contact Form right away. Include photos and your order number so we can review the issue.
If approved, we will provide a return label and ship a replacement or issue a refund if the item is out of stock.

Issues must be reported within 30 days of delivery.

Q: How can I contact customer support?

A: All customer inquiries must be submitted through our Contact Form on the website. This ensures your request is received and routed to the correct department.

Q: Do you restock sold-out items?

A: Some popular LAVIEDEERIC items may restock periodically. You can sign up for restock alerts on the product page to be notified when an item becomes available again.

Q: How should I wash my items?

A: To maintain the quality, color, and fit of your apparel, we recommend:

  • Machine washing in cold water

  • Avoiding bleach or harsh detergents

  • Air drying for best results

This helps preserve the longevity and shape of your made-to-order LAVIEDEERIC piece.